Final sale
We do not generally accept returns or exchanges for unwanted products.
THE MELANIN BEAUTY
Refund Policy.
Everything you need to know about final sales, damaged items and incorrect orders.
Read the policy
OUR POLICY
All sales
are final.
are final.
Except where otherwise required by applicable law.
PRODUCT INTEGRITY
Beauty products handled
with care.
At The Melanin Beauty, we are committed to offering high-quality beauty products from Black-owned brands.
Due to the nature of our products and to protect their safety, hygiene and integrity all sales are final, except where a return, refund, replacement or cancellation is required by applicable law.
Three-day window
Report damaged or incorrect items within three days after delivery.
Photographic evidence
Include clear photographs of the products and shipping packaging with your claim.
NO RETURNS OR EXCHANGES
Why our products
are final sale.
Except where otherwise required by applicable law, we do not accept returns or exchanges because our policy helps us:
- Maintain product safety and hygiene standards
- Protect the quality and integrity of our products
- Ensure fairness and consistency for all customers
- Respect our commitment to small-batch and independent beauty brands
Please review your order carefully.
Confirm your selected products, quantities and shipping information before completing checkout.
Something arrived
as it shouldn’t?
DAMAGED OR INCORRECT ORDERS
Tell us within
three days.
If your order arrives damaged, defective or contains the wrong item, contact our customer-service team within three days after the tracking information shows delivery.
We will review eligible requests individually and may offer an appropriate resolution, such as a replacement, store credit or refund, depending on the circumstances and applicable law.
YOUR CLAIM MUST INCLUDE
-
01
Your order number
Include the order number shown in your confirmation email.
-
02
A description
Tell us what happened and identify the affected product.
-
03
Clear photographs
Include photographs of the item, the issue and all relevant shipping packaging.
HOW TO SUBMIT A CLAIM
Three simple steps.
Document the issue
Keep the product and its packaging. Take clear, well-lit photographs showing the problem.
Email our team
Send your order number, explanation and photographs to our customer-service email.
Wait for review
Our team will evaluate the information and contact you regarding the available resolution.
03
IMPORTANT
The claim
period.
Claims for visibly damaged or incorrect orders should be submitted within three days after delivery so we can review the condition of the shipment promptly.
Please retain the affected products, labels and shipping packaging until our team has completed its review. Do not dispose of an item unless instructed to do so.
A late notification may affect our ability to investigate a delivery issue. This timeframe does not limit any rights or remedies that cannot be waived under applicable law.
QUICK ANSWERS
Policy questions.
Can I return a product if I change my mind?
Except where otherwise required by applicable law, we do not accept returns or exchanges for unwanted products or changes of mind.
What if my product arrives damaged?
Contact us within three days after delivery with your order number, an explanation and clear photographs of the product and packaging.
What if I receive the wrong item?
Do not open or use the incorrect item. Contact us within three days after delivery so our team can review the order.
Is submitting a claim a guarantee of approval?
No. Each claim is evaluated based on the information provided, the circumstances of the order and applicable legal requirements.
Should I return an item immediately?
No. Please wait for instructions from our team before mailing, returning or disposing of an affected product.