Shipping & Shopping.

01 Order Processing

• Orders are processed Monday through Friday, excluding statutory holidays.
• After placing an order, you will receive an order confirmation at the email address provided during checkout.
• Processing time is generally one to three business days.
• Processing may take longer during sales, launches, holidays and other high-volume periods.

02 Payments

Unless otherwise indicated, prices are displayed in Canadian dollars (CAD). Applicable taxes, shipping charges, duties and other fees may be added during checkout.

Depending on your device, location and the options available during checkout, accepted payment methods may include:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Shop Pay

Payments are processed through secure third-party payment providers. The Melanin Beauty does not directly store your complete credit-card number.

The payment methods displayed at checkout are the methods currently available for your order.

03 Shipping

• We ship within Canada and to selected international destinations.
• Available shipping services, costs and estimated delivery times are calculated during checkout.
• You will receive tracking information by email after your order ships, when tracking is available.
• Delivery estimates are not guaranteed arrival dates.

Delivery may be affected by courier operations, weather, customs, border processing, seasonal volume or other circumstances outside our reasonable control.

International customers may be responsible for applicable duties, taxes, customs fees or import charges unless otherwise stated during checkout.

Customers are responsible for providing complete and accurate shipping information. Please contact us immediately if you notice an error.

04 Delivery Issues

If tracking shows your package as delivered but you cannot locate it:

1. Verify that the shipping address on your order is correct.
2. Check around the delivery location, mailbox or designated parcel area.
3. Ask household members, neighbours, reception staff or your building concierge.
4. Allow up to 24 hours, as some carriers may update tracking shortly before completing delivery.
5. Contact the shipping carrier using your tracking number.

If the package remains missing, contact us within three days after the marked delivery date:

Include your order number, tracking number, confirmed shipping address and any information received from the carrier.

We will assist with reviewing the shipment where reasonably possible. A delivered tracking scan does not automatically determine responsibility in every case, and nothing in this policy limits rights or remedies that cannot be waived under applicable law.

05 Order Changes and Cancellations

We begin processing orders quickly. Therefore, we cannot guarantee that an order can be changed or cancelled after it is submitted.

If you notice an incorrect product, quantity or address, contact us as soon as possible:

Include your order number and the requested change. If the order has already entered processing or has shipped, we may be unable to modify it.

06 Sales and Promotions

• Discount codes must be entered and successfully applied during checkout.
• Discounts generally cannot be applied retroactively after an order is completed.
• Promotions are available for a limited time and may be changed or ended as permitted by law.
• Offers cannot be combined unless the promotion specifically states otherwise.
• Product, customer, location and purchase requirements may apply.

The specific terms communicated with an offer form part of that promotion.

07 Product Availability

We work to keep inventory information accurate. However, availability may change, and an item may occasionally become unavailable after an order is submitted.

If we cannot fulfil an item, we will contact you regarding the available resolution. Depending on the circumstances, this may include:

• A refund for the unavailable item
• An appropriate replacement, with your agreement
• Store credit, with your agreement

08 All Sales Are Final

Due to the nature of beauty and personal-care products, purchases are final sale, except where a return, refund, replacement or cancellation is required by applicable law.

We do not generally accept returns or exchanges for unwanted products or changes of mind.

Damaged, defective or incorrect products should be reported within three days after delivery with your order number and clear photographs.